Privacy Policy — How 189bet Collects, Uses, and Protects Your Personal Data

189bet operates the online betting and casino platform accessible at https://189bet.bid (the "Platform"). As the data controller for this Platform, 189bet is responsible for deciding how and why personal data belonging to its users is processed. We take this responsibility seriously and are committed to handling all personal data with integrity, transparency, and appropriate security measures.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. "Personal data" refers to any information relating to an identified or identifiable natural person — in other words, information that could reasonably be used to identify you directly or indirectly, such as your name, email address, phone number, payment details, or device identifiers.

By registering for a 189bet account or continuing to use the Platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please discontinue use of the Platform and contact us to arrange account closure.

189bet collects the following categories of personal data from users of the Platform. The specific data points collected depend on how you interact with the Platform and which services you use.

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health information, except where strictly required for responsible gaming compliance (for example, if a player self-discloses a gambling problem in a support interaction, that information is recorded solely to facilitate appropriate support measures).

189bet collects personal data through the following methods:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or submitting any form on the Platform.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through server logs, cookies, web beacons, and similar tracking technologies. See Section 9 (Cookies & Tracking) for details.
• Third-party sources: Identity and fraud-screening data received from KYC verification partners and payment processors when you initiate a transaction or complete a verification check. This data is used solely to verify your identity and process your transactions.
• Public sources: In limited circumstances, we may verify information you have provided against publicly available records to confirm its accuracy as part of our fraud prevention and KYC obligations.

189bet processes your personal data for the following specific purposes. We do not process your data for any purpose beyond those listed below without your explicit consent or a valid legal basis.

• Account creation and management: To register, authenticate, and maintain your 189bet user account, including storing your preferences and account history.
• Identity verification (KYC): To verify your identity and age in compliance with responsible gaming requirements and anti-money laundering obligations. 189bet is strictly an 18+ platform — age verification is mandatory.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods in Bangladeshi Taka (BDT).
• Service delivery: To provide access to sports betting markets, live casino games, slots, card games, and all other features available on the 189bet platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities as defined in the 189bet Terms & Conditions.
• Responsible gaming compliance: To monitor for indicators of problem gambling behaviour and to implement deposit limits, self-exclusion, or cooling-off periods at your request or where required by our responsible gaming policies.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via email support.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, reliability, and user experience of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and Platform updates — only where you have provided your consent to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions.

189bet processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and 189bet — including account registration, payment processing, and service delivery. Without this processing, we cannot provide the Platform services.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC/AML (Know Your Customer / Anti-Money Laundering) obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security, service improvement, and responsible gaming monitoring, where such processing does not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, specific, and informed consent. You may withdraw your consent at any time by contacting [email protected].

189bet does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your personal data only in the following limited circumstances, and only to the extent strictly necessary for the relevant purpose:

• Payment processors: Your financial data is shared with the relevant payment service providers (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks) solely to process your requested deposit or withdrawal transaction.
• KYC verification partners: Identity and document data is shared with our contracted KYC and age verification service providers to fulfil our identity verification obligations. These partners are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the verification service.
• Game content providers: Certain game-specific technical data (such as session tokens and game history) is shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game delivery and dispute resolution. These providers operate under their own privacy frameworks.
• IT and infrastructure providers: Technical data is processed by our hosting, CDN, and cybersecurity infrastructure providers who operate as data processors under contractual obligations to 189bet.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law, a valid court order, or to protect the rights and safety of 189bet, its users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 189bet's business, personal data held by 189bet may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to the applicable privacy terms.

189bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply as a general guide:

• Account data (identity, contact, KYC documents): Retained for the duration of your account's active status plus a minimum of five (5) years following permanent account closure, in compliance with applicable anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial audit and AML compliance purposes.
• Betting and gaming history: Retained for a minimum of three (3) years from the date of each betting or gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the most recent communication in a support thread, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your marketing consent plus two (2) years following withdrawal, as evidence of your consent history.
• Technical and usage data (logs): Retained for up to twelve (12) months for security monitoring and platform performance analysis, after which data is aggregated and anonymised.

When personal data is no longer required, 189bet will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data (which can no longer reasonably be linked to any individual) may be retained indefinitely for statistical and analytical purposes.

189bet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your browser or device and the 189bet platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing 189bet.
• Encrypted data storage: Sensitive personal and financial data held on 189bet's servers is stored in encrypted form. Plain-text storage of passwords, payment credentials, or national ID numbers is strictly prohibited under our internal data handling policies.
• Access controls: Access to personal data is restricted to authorised 189bet personnel and contracted processors on a strictly need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular security assessments: 189bet's platform infrastructure undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, 189bet will notify affected users without undue delay and take immediate remedial action.

While 189bet takes all reasonable steps to protect your data, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your 189bet account credentials. Do not share your password with any third party. If you suspect unauthorised access to your account, contact [email protected] immediately.

189bet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse Platform usage. A cookie is a small text file placed on your device when you visit a website. Cookies cannot carry viruses or install malware on your device.

189bet uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security token validation. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: These cookies remember your preferences (such as language settings, display preferences, and last-visited game categories) to provide a more personalised experience. They are not strictly necessary but enhance usability.
• Analytics cookies: These cookies collect aggregated, anonymised information about how users interact with the Platform — such as which pages are visited most frequently and where users exit the site. This information is used solely to improve the Platform's performance and user experience. 189bet does not use third-party analytics services that transfer your data outside our controlled infrastructure.
• Marketing cookies: These cookies are used to deliver promotional content relevant to your interests, based on your Platform usage history. Marketing cookies are only placed with your consent. You may withdraw consent at any time by adjusting your browser settings or contacting [email protected].

You can control cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies may prevent you from logging in or using core Platform features. For details on managing cookies in your specific browser, consult your browser's help documentation.

As a user of the 189bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data that 189bet holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 189bet. For minor corrections (such as updating your contact email), you may also update your details directly within your account settings.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Note that certain data must be retained for legal compliance reasons (see Section 7) and cannot be erased on request.
• Right to restriction of processing: You have the right to request that 189bet restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to 189bet in a structured, commonly used, and machine-readable format, where processing is based on your consent or contractual necessity.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, and to object to receiving marketing communications at any time.
• Rights related to automated decision-making: 189bet may use automated systems to make certain decisions (for example, fraud risk scoring or responsible gaming triggers). You have the right to request human review of any automated decision that significantly affects you.

189bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is enforced at the account registration stage and is repeated prior to the processing of any withdrawal.

If 189bet becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by our legal obligations, and void any account balance. Parents or guardians who believe their child has registered an account on 189bet are urged to contact [email protected] immediately so that the account can be closed and the data removed without delay.

189bet also recommends that parents and guardians in Bangladesh make use of parental control software to restrict access to online gambling platforms. Resources on parental controls are available from internet service providers and device manufacturers.

The 189bet platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you access games provided by these studios, certain technical data (such as your session token and game interaction data) is processed by the relevant game provider under their own privacy policies. 189bet is not responsible for the privacy practices of third-party game studios, and we encourage you to review the privacy policies of any third-party provider whose services you access through our Platform.

The 189bet platform does not contain links to external third-party websites for general browsing purposes. All navigation on the Platform remains within the 189bet domain. If you independently navigate to an external website from your browser, 189bet has no responsibility for the content or privacy practices of that external site.

189bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or Platform features. When material changes are made to this Privacy Policy, 189bet will notify registered users via email to their registered address and/or by displaying a prominent notice on the Platform for a reasonable period before the changes take effect.

The "Last Updated" date at the top of this document reflects the date on which the current version of the Privacy Policy became effective. Your continued use of the 189bet platform after the effective date of any revision constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised policy, please discontinue use of the Platform and contact support to arrange account closure.

Minor, non-material updates (such as typographical corrections or clarifications that do not affect your rights) may be made without formal notification but will be reflected in the updated "Last Updated" date on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 189bet processes your personal data, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days.

For concerns specifically relating to responsible gaming, deposit limits, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page or include "Responsible Gaming" in your email subject line for priority handling by our dedicated responsible gaming team.